Solana ThermalFrequently Asked Questions
We collected the most frequent questions about the aluminum shell, battery performance, and the ceramic core. Here is how each element functions in daily carry.
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Contact Customer Supportwhat is the solana hand warmer made of
The casing is machined from grade 6063 aluminum alloy with a smooth bead-blasted finish. Inside, a ceramic PTC heating element sits against a silicone-cushioned rechargeable battery cell.
how to clean and store hand warmer
Wipe the cooled aluminum exterior with a dry or lightly dampened microfiber cloth. Store the warmer in a dry drawer with around fifty percent battery charge when not in use.
how to pay for my warmer order
We accept cash on delivery when the courier delivers your package, or prepayment via direct bank transfer. We do not accept card payments.
can this be delivered to an apartment
Yes, couriers deliver directly to apartment doors or mailrooms. Orders placed on business days before 12:00 enter fulfillment that same afternoon.
can i receive a printed business invoice
Every parcel contains a printed packing slip, and a formal PDF invoice can be sent to your email address upon request. Simply reach out with your order reference.
how do returns work if unused
You may return an unused warmer in its original packaging within 30 days of delivery. The customer covers return shipping unless the item arrived faulty.