Terms & Conditions

Solana Thermal LLC, 100 Cherokee Blvd, Chattanooga, TN 37405, United States, registration code EIN: 14-8982885. Inquiries via email at [email protected], telephone +1 (423) 603-5976.

Solana Thermal LLC retails consumer electronic hand warmers, rechargeable personal thermal accessories, and complementary portable charging gear intended for everyday outdoor and cold-weather thermal comfort. Individual product listings clarify what arrives in the box, piece counts, and casing materials. Photographs represent the items faithfully, though exterior packaging may vary slightly.

Your purchase is submitted upon finishing checkout. We acknowledge receipt by email, and the formal agreement takes effect when your package leaves our doors. We reserve the option to decline an order if stock is depleted or details cannot be verified, promptly refunding any funds received.

All prices are stated in USD and include relevant VAT. Postal costs are presented during checkout before payment is submitted. Available payment options: Cash on delivery, Bank transfer. Should an obvious pricing error occur, we reserve the right to correct it prior to shipping, giving you the choice to proceed or cancel.

Shipping choices, schedules, and carrier fees are listed on our Delivery & Payment page. Responsibility for the parcel shifts to you once it is placed in your hands.

Our photographs show the exact hardware we package and dispatch. Display panels, browser settings, and ambient room light alter tone, so slight shifts in anodized or coated surfaces are normal and do not qualify for complimentary returns or credits. Exact dimensions, shell materials, and boxed parts are listed on every product page.

We remain accountable for your parcel until the driver hands it over to you or your designated recipient at the specified address. The risk of loss or physical damage transfers at that instant. If exterior shipping damage is visible, note it directly with the driver and contact our team within 48 hours.

You can send items back to us within 30 days of arrival according to the guidelines on our Returns page. Solana Hand Warmers are covered by a statutory 1-year limited warranty against hardware defects in materials and craftsmanship when used according to standard operating instructions. This warranty excludes normal cosmetic wear, battery depletion from extended use, water ingress, or damage resulting from drops or unauthorized repairs.

• Customized or personalized hand warmer units with custom engravings or specialized finishes
• Thermal devices showing signs of physical modification, casing tampering, or unauthorized battery compartment opening
• Consumable accessories or single-use warming packs once the protective outer seal has been broken
• Items that have been inseparably mixed with other goods or liquids after delivery
• Digital instruction files, downloadable user documentation, or redeemable digital vouchers

To the maximum extent permitted under applicable law, the total liability of Solana Thermal LLC for any claim arising out of your purchase shall not exceed the total dollar amount paid for the specific order or $100.00, whichever is less. Nothing written in these conditions restricts statutory liability that cannot be excluded under applicable law.

Customers must be at least 18 years of age to make a purchase. Our warmers should be operated strictly according to their packaging instructions; they do not serve as medical instruments or professional health care advice.

These terms are governed by and construed in accordance with the laws of the State of Delaware and the federal laws of the United States, without regard to conflict of law principles. When an issue cannot be resolved through direct conversation, jurisdiction rests with the competent court where the seller is officially registered, upholding your local statutory consumer rights.

Reach us by email at [email protected] or telephone +1 (423) 603-5976 during Mon-Fri 09:15-17:00, Sat 09:45-14:00. We reply to all messages within one business day.

Merchant

Solana Thermal LLC

Registered address

100 Cherokee Blvd, Chattanooga, TN 37405, United States

Email

[email protected]

Phone

+1 (423) 603-5976

Working hours

Mon-Fri 09:15-17:00, Sat 09:45-14:00

Registration

EIN: 14-8982885