Solana ThermalDelivery & Payment
Solana Thermal coordinates fulfillment across the United States to deliver our thermal hand warming devices directly to your address. Every order is inspected and dispatched under strict domestic logistics protocols to ensure reliable arrival.
Delivery methods
Timeframes and costs
| Service | Delivery time | Cost |
|---|---|---|
| USPS Ground Advantage | 2-5 business days | $4.95 |
| UPS Ground | 2-4 business days | $7.90 |
Transit windows represent business days once the carrier scans the parcel. More remote postcodes can require an additional 1-2 days.
- Complimentary regular shipping applies to purchases over $65 in United States; parcels below that threshold are $4.95.
- Parcels arrive within 2-4 business days following handover to the carrier.
- Orders submitted prior to 12:00 on regular working days depart our bench that afternoon.
- We welcome returns within 30 days of arrival, provided the piece remains unused and rests in its original box.
- Payment: cash on delivery, bank transfer.
Order processing
Orders received before 12:00 on a weekday leave our workshop that same afternoon. Weekend orders, holiday orders, or orders after the cutoff depart the following working day. An order summary with your reference number reaches your inbox immediately.
Each Solana Hand Warmer is encased in a custom impact-resistant inner shell, protected by an anti-static thermal liner, and packed inside a rigid corrugated outer carton to safeguard electronic components and battery cells during transport.
Tracking your parcel
Upon dispatch, an automated dispatch notification is sent via email and SMS containing your unique carrier tracking code and real-time transit status updates.
Lost or delayed parcel
Should your tracking record remain static for 5 business days, please write to us at [email protected] with your order number. We will initiate an inquiry with the carrier and either dispatch another parcel or issue a full refund, per your preference, within 10 business days of your notice.
Damaged on arrival
If an item arrives with transit damage, notify [email protected] within 48 hours of receipt. Provide photographs of the exterior carton, internal packing materials, and the damaged device to initiate a prompt courier claim and immediate replacement.
Payment methods
We support Cash on delivery, Bank transfer. We will never request your card numbers or online banking credentials through phone calls or email.
Delivery outside United States
We dispatch parcels to specified destinations. Exact carrier fees and transit schedules for your location appear at checkout prior to final payment. If cross-border customs duties apply, they remain the responsibility of the recipient.
Questions about this policy
Reach us by email at [email protected] or telephone +1 (423) 603-5976 during Mon-Fri 09:15-17:00, Sat 09:45-14:00. We reply to all messages within one business day.
- Merchant
- Solana Thermal LLC
- Registered address
- 100 Cherokee Blvd, Chattanooga, TN 37405, United States
- [email protected]
- Phone
- +1 (423) 603-5976
- Working hours
- Mon-Fri 09:15-17:00, Sat 09:45-14:00
- Registration
- EIN: 14-8982885