Privacy Policy

Solana Thermal LLC, 100 Cherokee Blvd, Chattanooga, TN 37405, United States. For privacy questions or requests, write to [email protected].

We handle your information in accordance with the applicable U.S. state privacy laws, including the CCPA/CPRA alongside the governing statutes of United States. Should any phrasing here conflict with relevant statutory law, the statute takes precedence.

During checkout, we gather only what is necessary to prepare and deliver your parcel: full name, shipping destination, email, contact telephone, and product selections. We never take or store payment card details on this website. As you navigate the catalog, our system notes technical logs, including IP address, browser type, and visited pages, using the cookies outlined below.

• Customer contact and shipping details including legal name, postal address, email, and telephone number
• Transaction history, invoice archives, and order records
• Technical telemetry including IP address, browser type, device identifiers, and site interaction logs
• Customer support inquiries, warranty communications, and delivery notes

• To assemble and dispatch your orders, and to coordinate returns.
• To reply to your questions and provide notices regarding your parcel.
• To maintain platform security and understand how visitors interact with our pages.
• To share product announcements solely if you opted in, with an unsubscribe link included in every correspondence.

Our website places compact data tokens inside your web browser. Essential cookies sustain your cart contents and checkout progress and cannot be disabled. Analytical cookies show aggregate traffic trends across our catalog. Marketing cookies are activated only if you grant permission through the cookie notice. You may revoke this agreement at any point via that panel or your personal browser preferences; our Cookie Policy contains the comprehensive schedule.

Postal carriers receive the recipient and address information required for drop-off. Payment processors handle data relevant to settling your balance. Server hosts and metric providers handle records under formal agreements with our team. We never trade or sell personal records.

Pursuant to the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), Solana Thermal LLC does not sell, rent, or share personal information with third parties for cross-context behavioral advertising. California residents may submit requests to opt out, access, or delete their stored personal records at any time.

Purchase records remain on file for the duration required by statutory financial regulations, after which they are erased. Account information remains active until you request its closure. Analytical tracking metrics are preserved for 14 months.

Consumers retain fundamental privacy entitlements regarding their personal records. Subject to statutory verification, you have the right to request access to your records, rectify inaccurate data, demand data deletion, and obtain your information in an exportable, portable format by contacting [email protected].

Solana Thermal does not collect, process, or store credit or debit card numbers because checkout transactions occur exclusively through Cash on Delivery or Direct Bank Transfer.

Reach us by email at [email protected] or telephone +1 (423) 603-5976 during Mon-Fri 09:15-17:00, Sat 09:45-14:00. We reply to all messages within one business day.

Merchant

Solana Thermal LLC

Registered address

100 Cherokee Blvd, Chattanooga, TN 37405, United States

Email

[email protected]

Phone

+1 (423) 603-5976

Working hours

Mon-Fri 09:15-17:00, Sat 09:45-14:00

Registration

EIN: 14-8982885