Solana ThermalOur 30-day guarantee
Hold any piece from Solana Thermal in your hands. If the heat or fit does not suit your routine, send it back within 30 days and we will refund the full item price.
The promise
Send back your item within 30 days of receipt for any reason. We issue refunds to your original payment channel within 3 business days of checking the parcel.
1
30-day returns
Whatever your reason, including a simple change of plans.
2
Insured delivery
Item arrived dented or lost in the post? We replace or refund it without charge to you.
3
Secure payment
Cash on delivery or direct bank transfer: no online card entry, no card numbers stored on our servers.
4
Real support
A member of our Chattanooga staff replies to [email protected] within one business day.
How to claim
- Send a note to [email protected] with your order reference.
- We will supply return instructions and our workshop address within one business day.
- Ship the parcel back to us; your refund is processed as soon as we inspect the box.
Our complete terms are detailed on the Returns policy and Delivery terms pages.